Covid-19 Update

Our showrooms are open and we are operating by private appointment. We are still offering our remote design service if you prefer not to come to a showroom, but if you are happy to then here’s an outline of the measures we have in place.

Visiting a showroom

The Norwich and Beccles showrooms are open by private appointment, this means that you, or you and your partner would be the only customers in the showroom at that time. In addition:

  • Our designer will keep at least 2 metres from you and obviously won’t shake hands when they greet you
  • They will give you the opportunity to wash your hands or use a hand sanitiser
  • All the surfaces and door handles etc in the showroom will be kept clean and sanitised

This will all help to ensure that you’ll be able to relax and take all the time you need to discuss your project with us, plus look at design options, finishes and appliances etc.

Measuring up in your home

As a first step, your designer will arrange to come to you on an agreed date and time, though will obviously also check that there are no self-isolation cases in your home.

When the designer comes to your home to measure up, they’ll sanitise their hands before entering and keep at least a 2 metre distance from you. You can then leave them to it, and normally the process only takes about 15 minutes anyway.

Alternatively, you could take all the measurements yourself then email those to us.

Discussing the design brief

Following the measuring exercise and however this is carried out, your designer will arrange a phone call with you to discuss the design brief, and also your budget figure which they can then work to.

Discussing and agreeing the design

We would meet again at the showroom for a further private appointment using appropriate social distancing while we discuss several options and talk through the design and details to the point where everything is agreed. If you would prefer, we can work through this part of the process remotely.


We obviously understand that our customers may have concerns about having tradespeople in their homes, but we’re confident that sufficient practical measures can be put in place to hugely reduce any risk. As an outline of what we’ve agreed with all our installation partners:

  1. Always keeping a 2 metre distance from you in conversations and never coming into physical contact – e.g. they won’t shake hands when they first meet you.
  2. Ahead of any work taking place, agreeing with you practical ways to isolate the room they’re going to be working in from the rest of your home. For example, if it’s a kitchen with direct access from outside, then only using this entrance in and out, and keeping doors closed to other rooms.
  3. Sanitising their hands before each time they come into the room they’re working in, plus bringing their own hand towels and disposable wipes.

In addition, your project manager will check that there are no self-isolation cases in your home before the installers arrive.

One important measure that will be discussed with you and an agreement reached, is the toilet arrangements for the installers. What’s agreed will depend on each individual case and what’s acceptable to you, but options would include:

  • Using a public toilet if there was one within a mile or two of where you live
  • If you had a downstairs toilet that was close to the kitchen then they use that, with you and your family not using it for the duration of the installation – and all of the points above re. them using hand sanitiser and their own towels would obviously apply
  • If it was practical to do so, bringing in a portaloo and locating it in your garden – which we can easily arrange and at our cost

Talk to us!

Even if you’re just considering a new kitchen, bedroom or bathroom – and perhaps because you’re motivated to do so because of a cancelled holiday and spending far more time at home – then get in touch and we can start talking.

Please get in touch via the contact page.

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